Refunds

Refund Policy

Last updated 7 November 2026

DRIFTIT is free to play. The only thing for sale is the optional Garage Pass, a one-time purchase of $4.99 USD (plus VAT or sales tax where it applies). This page says how to get your money back.

14 days, no questions asked

If you are not happy with the Garage Pass, you can get a full refund within 14 days of purchase. You do not need to give a reason, and it does not matter how much you have used it.

How to ask

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

To ask for a refund, use the link in the receipt email Paddle sent you, or find your order at paddle.net. You can also email us at [email protected] with the email address you paid with, and we will arrange it with Paddle.

The refund goes back to the payment method you used. Paddle processes it, and it usually shows up within 5 to 10 business days, depending on your bank.

What a refund changes

A refund removes the Garage Pass from your DRIFTIT account: cars you have not earned with stars lock again and the Decal Studio and pro decal sets close. Your times, stars, personal bests and the cars you earned yourself stay. A chargeback or payment dispute removes the pass in the same way.

After 14 days

After 14 days purchases are final, except where the law where you live gives you more rights, or if the pass did not work and we could not fix it. In that case, email us and we will sort it out.